Effective Date: September 2026
Balloon Masters is committed to protecting your privacy. This policy explains how we collect, use, and protect information provided through our website and services.
1. Information We Collect
We may collect your name, email address, phone number, event date, location, event type, and other information you voluntarily submit. We do not knowingly collect personal information from children under 13.
2. How We Use Your Information
We use submitted information to respond to inquiries, provide estimates, coordinate event details, improve our services and website, prevent abusive submissions, and communicate event-related updates. We do not sell or rent personal information for marketing.
3. Data Protection
We use reasonable administrative, technical, and physical safeguards. No internet transmission method can be guaranteed completely secure.
4. Third-Party Services
The website may link to Facebook, Instagram, or other external services. When spam protection is enabled, hCaptcha processes challenge and device or network information needed to distinguish people from automated submissions. These services are governed by their own privacy policies.
5. Cookies and Local Storage
The accessibility widget uses browser local storage to remember your selected accessibility preferences. The website may use essential cookies for secure sessions and form protection.
6. Spam Prevention Records
Automated filters may reject submissions containing links, embedded code, or content that is unlikely to be English. Rejected contact content is not retained or emailed; only the detection reason, timestamp, and non-reversible email and IP hashes are recorded. When an administrator marks an inquiry as spam, the readable inquiry is deleted and only non-reversible email and IP hashes remain for future blocking.
7. Your Rights
You may request a copy, correction, or deletion of your information by emailing leah@balloonmasters.com.
8. Policy Updates
Updates will be posted on this page with a revised effective date.